Support

myEdu Parents and myEdu Staff are apps for tuition and enrichment centres that use myEdu.

Getting help

• Questions about lessons, fees, invoices or attendance: contact your centre. They manage your child's records and your account.
• Problems with the app (cannot sign in, something does not load, a screen looks wrong): email [email protected] with the app name, your centre and what happened. A screenshot helps.

Signing in

Your centre sets up your account and sends you the details. Parents sign in with the centre code, their email and password. If you forgot your password, ask your centre to reset it.

Delete your account

In myEdu Parents, open the Me tab and tap Delete my account. This removes your login and signs you out on every device. Your children's records stay with the centre; ask the centre if you also want those removed. Staff accounts are managed by the centre: ask your centre administrator. You can also email [email protected].

Privacy

See our privacy policy.